W How does the trash bin cleaning service work? Our trash bin cleaning service comes to your neighborhood on your regular trash collection day. There is no need for you to be at home. Just leave the trash bins at the curb on trash collection day and the automated truck will clean, deodorize and sanitize the trash bins right at your curb. We collect ALL dirty water to haul away. Also, we do service those with side service. No extra fee, just put in notes at checkout.
If I sign up, when will you clean my trash bins? As soon as possible and as early as 'Next Day'. However, please allow one to two weeks from your sign up date for us to arrive if we're not able to get to you the same day as your sign up. To avoid this email going to your Junk Folder, add email@example.com to your contact list, friend list or address book. We also provide a courtesy reminder email the day before your scheduled service. If you cannot wait until the next scheduled route for your neighborhood, call or email us and we will provide a quote.
Do you provide a one time trash bin cleaning service? Yes. The cost is slightly higher because trash bins, which are not being cleaned regularly, will take much longer to clean. Depending on the amount and type of buildup on the trash bins and how long ago since they were last cleaned, your trash bins could require more than a one time clean. For this reason we do offer a monthly payment option exclusively to our one time customers. After the one time clean you can elect to continue the service each month, with the monthly payment option or Quarterly Plan.
Can I alternate or rotate bins each cleaning cycle? Sorry but no. Each container has its own identification and only trash bins that have a scheduled service will be cleaned. Customers can add the occasional bin for $5/bin/cleaning by notifying us prior to the service date.
What if my HOA will not allow my bins out past a certain time on trash collection day?There are two possible solutions to this problem:
If we have not cleaned your trash bins by that certain time, You can leave your trash bins up by the garage, the side of the house, or anywhere where we can reasonably have access to them without needing to walk inside an enclosure. We will return them to that same spot when we finish our work. We will only go behind a gate if you give us authorization to do so. In addition, we ask that we may visit with the HOA Board and/or Manager and we will discuss the situation with them to see if we might be able to come up with a solution that can make allowance for a possible exception during “GotDirtyBins.com service day”. Many HOA’s work with us once they understand the health and aesthetic benefits to the community. We have negotiated with HOAs to serve their entire community.
You can leave your trash bins up by the garage, the side of the house, or anywhere where we can reasonably have access to them without needing to walk inside an enclosure. We will return them to that same spot when we finish our work. We will only go behind a gate if you give us authorization to do so.
What if my trash bins have trash in them the day of scheduled cleaning? Since we clean bins after your trash is collected, this shouldn’t be an issue. In a rare occasion our technician will remove 1 to 2 bags of trash, clean your trash bins, and then place the bags back inside when done. We reserve the right not to provide service if there is:
Un bagged trash – including excessive loose trash, yard clippings, diapers or animal waste.
Hazardous waste – including chemicals, paint, glue, or other adhesives.
Building materials – including plaster, stucco, or concrete.
As part of our quality program, if the technician cannot service a trash bin for any reason, he will take pictures showing why the trash bin was not cleaned and leave you a notice indicating the reason.
What if your truck does not show up on my scheduled cleaning day? If this were to happen we would schedule for the following week. The only instance this would happen is if outstanding circumstances were to prevent us from arriving. We will notify you and let you know of the rescheduled date.
How will I know when my trash bins have been cleaned and it is OK to bring them inside? You trash bin will be clean and smell fresh :) Also, we always bring the bins up near the garage to make it more convenient for you to retrieve the bins and don't have to walk all the way to the street.
If my trash bins are not available for servicing, can I expect the driver to knock on my door? It is your responsibility to have your trash bins available for servicing. Our driver will grab bins that are at the side of the house. But if the bins are inside the garage then please do not rely on the driver to knock on your door. Also, if we arrive and the bins are not available, we will reschedule.